Job Description
Job DescriptionQualifications: Matric (essential) Code 8 driver license and reliable transport (essential) Certificate in Service Advisor's course (beneficial) Skills: Analytical and problem solving Time management skills to meet required deadlines Ability to work on tasks requiring great attention to detail Interpersonal skills – Internal & External Ability to communicate equally well with mechanics, customers and senior management Negotiation skills Conflict handling Problem solving Decision making High level of communication Selling skills Knowledge: Sound trailer/automotive technical and product knowledge In-depth knowledge of sound customer satisfaction processes - CSI Understanding people Cost Analysis Preparing quotation Company and Departmental Policies & Procedure Product warranty terms and conditions Understanding of workings of Service & Maintenance Plans/Programmes Understanding basic business operations and principals.
Responsibilities + Skills
Must be proactive and use initiative Ability to communicate empathetically with customers and staff members Must be well driven and motivated with good positive attitude Totally service minded and service orientated
Education
Experience: At least 2 years experience as a Service Advisor (preferably in the same industry) Extensive knowledge of automotive or trailer industry
Experience
Experience: At least 2 years experience as a Service Advisor (preferably in the same industry) Extensive knowledge of automotive or trailer industry
