Job PurposeTo safeguard the profitability and relevance of Nedbank products throughout its life cycle.Job ResponsibilitiesKeep abreast of legislation and other industry changes that impacts on role by reading relevant newsletters; websites and attending communication sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.Maintain knowledge management; and improve team success by sharing knowledge with team and by ensuring that information is provided correctly to stakeholders.Maintain cooperative working relationships with clients and Human Resources through ongoing feedback and proactive communication.Educate stakeholders on process changes and data integrity requirements by advising them of any exceptions.Meet client needs and ensure delivery to clients by executing agreed service standards and proactively managing quality of data.Build and maintain stakeholder relationships and remain up to date with changes in client environments that impact HR by engaging with stakeholders on a regular basis.accurate relevant tax and other statutory conduct quality control of data by executing actions against exception report information.Ensure availability of information; accurate record keeping and audit trails by compiling; maintaining and scanning staff image files to employee files.Log all interactions related to client queries / requests on relevant system by ensuring end-to-end logging and tracking of activities via service desk.Educate new staff on benefit offerings; procedures and policies and enable them to make informed choices through the benefits induction process.Assist HR and line managers with queries by providing support and making appropriate suggestions on Employee Administration matters.Provide guidance to employees regarding HR offerings by responding to queries..
Responsibilities + Skills
CommunicationCustomer FocusDecision MakingBuilding partnershipsAdvancing Sales DiscussionsQuality OrientationTechnical / Professional Knowledge
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesPreferred Qualification
Post Graduate Qualification (Honours Bcom ,Business Science or B Admin)Minimum Experience Level3-5 years experience in Business ManagementBehavioural Competencies