Job Description

Job DetailsGroup Real Estate: identifying new premises, locations and buildings, leasing real estate, buying and selling property, construction and maintenance.Job Purpose To lead the Real Estate Services Incident Helpdesk with the creation and maintenance of the infrastructure, the establishment of standard of services that supports the operating needs of all Operations and users across the RES Commercial National Facilities Management Operations portfolio. To drive smooth operations by monitoring and controlling adherence to the service level agreements in order to minimise potential disruption to business activities. Key Responsibilities/Accountabilities Client Drive all customer and business partner service level agreements for the Facilities Management Incident Helpdesk to ensure effective end-to-end service delivery and consistent internal and external client experience. Monitor and coordinate resolution of queries, complaints and escalations by providing consistent feedback to business partners and/or clients as per the agreed service level agreements to optimise client satisfaction. Maintain a single point of contact for Incident Management escalations to optimise client satisfaction.

Responsibilities + Skills


Drive compliance of all aspects relating to occupational health, safety & environmental management, including risk analysis and development of disaster recovery strategies, processes and plans in line with legislation and regulatory requirements.


Job Summary

  • Published on: Thursday, 24th December 2020
  • Designation: Service Desk Manager
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 24th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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