Job DetailsGroup Real Estate: identifying new premises, locations and buildings, leasing real estate, buying and selling property, construction and maintenance.Job Purpose To lead the Real Estate Services Incident Helpdesk with the creation and maintenance of the infrastructure, the establishment of standard of services that supports the operating needs of all Operations and users across the RES Commercial National Facilities Management Operations portfolio. To drive smooth operations by monitoring and controlling adherence to the service level agreements in order to minimise potential disruption to business activities. Key Responsibilities/Accountabilities Client Drive all customer and business partner service level agreements for the Facilities Management Incident Helpdesk to ensure effective end-to-end service delivery and consistent internal and external client experience. Monitor and coordinate resolution of queries, complaints and escalations by providing consistent feedback to business partners and/or clients as per the agreed service level agreements to optimise client satisfaction. Maintain a single point of contact for Incident Management escalations to optimise client satisfaction.
Responsibilities + Skills
Drive compliance of all aspects relating to occupational health, safety & environmental management, including risk analysis and development of disaster recovery strategies, processes and plans in line with legislation and regulatory requirements.