Service Manager Awareness On Digita

Job Description

Job PurposeTo draft; negotiate; agree and sign off SLAs; between Group Technology and Internal Business partners and to act as ongoing custodian of the SLAs overseeing the alignment and management of IT services through a process of definition; agreement; operation measurement and review and including monthly monitoring and reporting on operational performance against the SLAs requirements and instigate actions to address negative variances of performance in line with the agreed SLA.Job Responsibilities• Achieve goals and objectives through understanding and embracing the Nedbank Vision and Values and by demonstrating the values through interaction with team and stakeholders.•Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.•Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities; experience practiced and certifications obtained and/or maintained within specified time frames.•Ensure knowledge management; continuity; team success and that information is provided in the correct way to stakeholders by sharing knowledge with team.•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).•Support Nedbank efforts to create a great place to work and bank by participating in Nedbank corporate citizenship initiatives.

Responsibilities + Skills

Reflect the Group Technology (GT) services rendered to all Stakeholders by participating in the creation of service model; relevant governance process and frameworks.


Achieve business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.Improve or enhance processes by identifying and recommending improvements to tools; policies and procedures adding value to Nedbank.


Job Summary

  • Published on: Monday, 10th August 2020
  • Designation: Service Manager
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 10th August 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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