Job PurposeTo draft; negotiate; agree and sign off SLAs; between Group Technology and Internal Business partners and to act as ongoing custodian of the SLAs overseeing the alignment and management of IT services through a process of definition; agreement; operation measurement and review and including monthly monitoring and reporting on operational performance against the SLAs requirements and instigate actions to address negative variances of performance in line with the agreed SLA.Job Responsibilities• Achieve goals and objectives through understanding and embracing the Nedbank Vision and Values and by demonstrating the values through interaction with team and stakeholders.•Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.•Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities; experience practiced and certifications obtained and/or maintained within specified time frames.•Ensure knowledge management; continuity; team success and that information is provided in the correct way to stakeholders by sharing knowledge with team.•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).•Support Nedbank efforts to create a great place to work and bank by participating in Nedbank corporate citizenship initiatives.
Responsibilities + Skills
Reflect the Group Technology (GT) services rendered to all Stakeholders by participating in the creation of service model; relevant governance process and frameworks.
Achieve business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.Improve or enhance processes by identifying and recommending improvements to tools; policies and procedures adding value to Nedbank.