Job Description

Job Purpose
To draft; negotiate; agree and sign off SLAs; between Group Technology and Internal Business partners and to act as ongoing custodian of the SLAs overseeing the alignment and management of IT services through a process of definition; agreement; operation measurement and review and including monthly monitoring and reporting on operational performance against the SLAs requirements and instigate actions to address negative variances of performance in line with the agreed SLA.
Job Responsibilities
  • Service and Incident management;
  • Change and Release management;
  • Management of business user expectations on resolutions times;
  • Management of Infrastructure and DevOps implementation using Group Technology Infrastructure team;
  • Process mapping of IT Ops process;
  • Management of vendors regarding incidents and changes across Nedbank Private Wealth, Nedbank Financial Planning, Nedgroup Trust and Stockbroking (Investment Management);
  • Understanding of IRESS platforms is a benefit.
  • Achieve goals and objectives through understanding and embracing the Nedbank Vision and Values and by demonstrating the values through interaction with team and stakeholders
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from management.
  • Ensure knowledge management; continuity; team success and that information is provided in the correct way to stakeholders by sharing knowledge with team.

Responsibilities + Skills

Provided Client ServiceProvided Administrative SupportCompleted Reports and Achieved BudgetsDeveloped and Implemented Communications StrategyManage internal processManaged RelationshipsManaged Self


Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st Degrees


5 - 10 years customer services experience within the IT and Banking industry.Technical / Professional KnowledgeAdministrative procedures and systemsBusiness writingData analysisMicrosoft OfficePrinciples of financial managementPrinciples of project managementRelevant regulatory knowledge

Job Summary

  • Published on: Saturday, 9th November 2019
  • Designation: Service Manager
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 9th November 2019

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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