Service, Manager (Voice)

Job Description

Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.Job PurposeResponsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from customers (e.g., email, telephone, letter, social media, etc.)To sense what problems customers, want resolved in order to improve the capability of response.Key Responsibilities/AccountabilitiesClientDelivers a capability of response to meet customer demand by ensuring that empirical customer data enables the Universal Bankers to meet customer demand.Responsible for all client level exit pricing within the devolved mandate.Develops mechanisms to obtain and provide feedback (sensing).Ensures that the teams champion the departure away from a traditional customer segment approach towards meeting individual customer demand through the provision of advice and support based on knowledge of customer data.Ensures that an improved capability of response to achieve one and done is established.Develops mechanisms to obtain and provide feedback (sensing).

Responsibilities + Skills


Minimum qualification: Business or Commerce DegreeOther: RE level 1, FAIS Qualification


Contact centre management and operations experiencePrevious branch and operations experienceExperience in providing Intermediary Services and Advice

Job Summary

  • Published on: Monday, 2nd November 2020
  • Designation: Service, Manager (Voice)
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 2nd November 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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