Service Support Administrator

Job Description

To ensure that relevant process are administered, maintained and supported to meet the requirements of the department and business in line with the Group's strategy.To support business by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities
Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
Minimise financial and reputational risk by ensuring accuracy of processing activities.
Minimise operational costs by avoiding unnecessary expenditure.
Generate a monthly areas' report for monitoring purposes so as to minimise losses and to avoid the loans from falling into the bracket where the Bank has to make provisions.
Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
Minimise risk by checking and validating activities according to policies and procedures.
Ensure that relevant processes are administered by following procedures.
Ensure accuracy by identifying and recording / correcting discrepancies timeously.
Highlight risk by reporting exceptions timeously.

Responsibilities + Skills

Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.


Ensure that own contribution and participation contributes to the achievement of team goals.Create and manage own career through guidance and support of management, department and colleagues.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.


Minimum Experience Level1 - 3 years in business administration

Job Summary

  • Published on: Wednesday, 4th December 2019
  • Designation: Service Support Administrator
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Wednesday, 4th December 2019

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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