Job Description

Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for a Solution SME to join our CIB SA Technology team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 20 countries across the African continent.Job PurposeTo gather customer insights, conduct analysis, redesign, development, deployment, monitoring, and measurement of outcomes for all iterations of the Client Journey.Key Responsibilities/AccountabilitiesCustomer Journey As-Is system understandingAssimilates all value stream maps and provides visualisation for the entire client journey.Engages with stakeholders across the value chain, front to back, to gain an in-depth understanding of the as-is processes and pain points in order to identify potential opportunities for factors such as unit costs, labour input, process costs, economies of scale) as input into MVPs and overall client journey.Ensures best practices are analysed and understood to see how these can be incorporated and leveraged in the target state. Identifies value and non-value added activities in the journey ecosystem. Stays abreast of best practices for relevant processes and MVPs and informs the target state accordingly.Establishes baseline measurements of the as-is systemic state of Client Journeys.Defines customer pain-points, customer’s emotional journey and unmet needs based on qualitative customer research and existing Standard Bank data. Obtains and interprets customer data in order to develop value propositions to be tested and developed.