Lead and manage the daily operations of a store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.
Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
Oversee the overall maintenance of the stockroom to meet housekeeping standards.
Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
Identify and propose new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).
Responsibilities + Skills
Knowledge on sales & service management.Budgeting knowledge.Computer literate.Communication skills.Business understanding of retail trade, brand, customer & product.
NQF level 4 (Grade 12) or equivalent
Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.3 years' experience in a store management position