Purpose:Support store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded.Key Responsibilities:Sales & Customer Experience Management:Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.Team Management:Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).
Responsibilities + Skills
Grade: 12 (NQF Level 4) or equivalent.
1-2 Years' experience in retail.Experience in a supervisory role (advantageous).