To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.
Installation and configuration of SAS enterprise software and solutions
Integration of SAS software with systems and other third-party software
Application of hotfixes, maintenance releases, major system upgrades, and license renewal as required
Testing and quality assurance for all upgrades, enhancements, and changes to SAS software, including new releases, hot fixes, and service packs
Ensures that the SAS platform is compliant with IT policies and standards and agreed upon service levels.
Perform and schedule regular backups of all components
Produce documentation and standard operating procedures
Serve as technical subject matter expert (SME) for SAS, supporting users of client tools as well as SAS developers with issues and consulting on how to use SAS tools best and efficiently
Troubleshooting SAS-related performance issues, such as monitoring and logging SAS servers and spawners, and then optimizing memory usage or tuning servers for performance improvement
Documenting, reporting, and tracking software problems with SAS Technical Support
Responsibilities + Skills
1+ years hands on experience with any of SAS BASE, SAS web tools, SAS Stored Processes, Macros, Graph, Stat, OLAP Cube, Information map, SAS BI Dashboard, Enterprise Guide, Visual AnalyticsGood knowledge of security, performance, server design, cross-platform architecture, system backup, recovery and storage administrationGood knowledge of server security and folders and how they relate to SAS folders and security, and ability to implement a security scheme in SAS and interfacing it with OS level security.Strong interpersonal, problem-solving, prioritization, decision making, conflict resolution, and diagnostics skills to determine the root cause of an issueBehavioural Competencies
Bachelor's degree or higher in Computer Science, Information Technology or related fieldCertifications or courses completed in SAS BASE Programming and SAS Platform Admin for SAS 9
Minimum Experience Level2+ years background in SAS server installation, configuration, testing, and troubleshooting on AIX, Linux, and Windows platforms2+ years SAS system administration experience with in-depth understanding of SAS metadata server,