Team Leader, Branch - (Dordrecht)

Job Description

Job Purpose

POR Leader that looks after Cash and Universal Bankers and / front of house.
Builds and develops resources and environments to enable the team to achieve its desired vision.
Responsible for the facilitation of a team’s outcomes.
Facilitate the process of removing obstacles.
Accountable for a team in a POR and / a POR.

The team consists of

Universal Bankers level 1 and /, 2 and / 3; and / or Consultant, Cash
and / Team Leader, Cash; and / Team Leader, Universal Banker
and/ Client Liaison Officer

If span of control

Key Responsibilities/Accountabilities

  • Ensures that the team(s) attend to customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).
  • Ensures that the team(s) take ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
  • Ensures that the teams understand the risks associated with the handling of the different demands (e.g., follows effective controls to minimise risk) this includes authentication of the customer to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).
  • Takes customer demand to understand what matters to customers
  • Continuously coaches team(s) on system conditions that could hinder business and / or individual performance.
  • Enable a learning environment where the team(s) skills are matched to customer demands.
  • Ensure that customers complaints are resolved effectively within the prescribed timelines.
  • Ensures that the team(s) are appropriately reflected on the Bank’s systems to enable the correct flow of work.
  • Assists with customer escalations, complaints and queries.

Responsibilities + Skills


Business Commerce DegreeFAIS qualification and RE5


5 - 7 years Previous experience in the front line. Knowledge of retail and commercial products required for understanding the context of stated customer demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical).

Job Summary

  • Published on: Tuesday, 5th November 2019
  • Designation: Team Leader, Branch - (Dordrecht)
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Tuesday, 5th November 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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