Job Description
Nedbank RecruitingTeam Leader: CorporateLocation- RoodepoortAdministration, Operations and FacilitiesCareer StreamOperationsLeadership PipelineManage OthersJob PurposeTo manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant departmentJob ResponsibilitiesMinimise expenses by using cost effective processes and staying within the operational budgetEnsure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirementsEnsure effective management of work by adhering to stipulated timeframes and quality delivery of workDevelop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communicationEnsure client satisfaction by understanding and meeting their required needsManage the performance of staff by putting in place resource plans that include work allocation and clear accountability
Responsibilities + Skills
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Education
Manage quality of work by performing quality checks and taking corrective action where necessaryImprove the performance of the team through multiskilling, job enhancement, process improvement etc.Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
Experience
