Job PurposeProvides specialist advise and counsel to functional and non-functional user personnel and project teams on the technical speciality of products. Work collaboratively with stakeholders, provide advice to business on best demonstrated practise for the specific product as well as integration across products. Identifies and resolves most complex technical issues related to specific product and cross product integration (final point of resolution before consulting externally)Job ResponsibilitiesTo effectively plan, in terms of cost and quality, Unified Communication and Collaboration (UCC) solutions accordingly to meet the needs of the enterprise and its staff in the medium and long term.To optimize the use of existing and planned capacity, manage quality, security and proactively monitor all aspects of the UCC Infrastructure and associated services.Determine, evaluate and document customer requirements.Assist in design of solutions and ensure that it is documented and maintained.Provide status, feedback and progress reports on new build and solution delivery and support deliverables, reporting risk, change, status and decisions required etc. to stakeholders.Ensure conformance to performance parameters and limits in all areas of planning, building and configuration of the products and infrastructure.
Responsibilities + Skills
Understanding of LAN and WAN.Understanding of firewalls.Manage Outsource Supplier responsible for delivering of the UCC serviceFulfil the Product Owner Role for the UCC Squad
Collaborate with Enterprise Architecture and Infrastructure Solution Design team to improve project workflow processes and meet with customers to discuss issues related to design and implementation.