Job Description
Job Position: Technical IT Support SpecialistRef: 3501 – Edwin Location: Cape Town and surrounds (near Belville) Salary: R26 000 per month commensurate with experience and qualificationQualifications / Requirements: • Grade 12 / equivalent NQF Level 4 qualification • Minimum of National Diploma in IT• Formalized knowledge of Microsoft products • Minimum of 5 years experience in hardware and software maintenance support• Ability to work under pressure and to maintain effectiveness during changing conditions• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships • Display a good customer-focus by developing and sustaining productive customer relationships • Computer literate Maintain a satisfactory level of technical and professional skill or knowledge by keeping abreast of current development and trendsKey Performance Areas: • The Technical Support Specialist will be responsible for the support of IT related functions including but not limited to: - Software and hardware support and installation- User interface assistance and training
Responsibilities + Skills
Education
Render after hours support- Escalate any issues to the service desk that could not be resolved- Manage LAN, reporting WAN problems to ISP, Active directory, SAP- Installing and managing printers- Manage PABX / telephone system and IT asset register- Order PCs, software licenses and any other IT related equipment-
Experience
