Job Details Retail & Business Banking“Please note that the link to this advert should not to be forwarded to any other party either internal or external to the bank. These roles are specifically ring-fenced as part of a redeployment process and only affected individuals may apply. If this advert link was not sent to you directly as part of a redeployment resourcing process, your application will not be considered.”Job PurposeTo take demand (in branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.
Responsibilities + Skills
Links / de-links accounts to Cards according to laid down procedures.Orders replacement credit / debit cards from Card Division upon customer request.Attends to limit increases or decreases of Master Card limits, as per customer demand.Processes fixed savings account transactions.