Universal Banker Tzaneen Area X5

Job Description

ob Details


Retail & Business Banking

Job Purpose

• To take demand (in branch or via Voice branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
• To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.
• To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand

Key Responsibilities/Accountabilities

Responsibilities + Skills

Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations. Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch.


n conversing with customers, identify demand generation opportunities:Completes lead generation tracking forms as and when required (e.g., Wealth). Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities.Participates in specific campaigns and marketing activities as required.


Job Summary

  • Published on: Wednesday, 18th December 2019
  • Designation: Universal Banker Tzaneen area X5
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Wednesday, 18th December 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

Simillar Jobs

+ Browse All Jobs

More From 'Finance'

+ Browse All Jobs