Vendor Outsource Manager - Unsecured Lending Collections

Job Description

Job Details


Group Shared Services: driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation.

Job Purpose

• Create effective partnerships with vendors on a strategic and operational level.
• Ensure that the agreed services are delivered and service levels are met.
• Drive communication between vendors and key stakeholders where necessary.
• Manage vendor relationships in a collections environment.

Key Responsibilities/Accountabilities

• Management of a select portfolio of Vendors. Assume full accountability for management of the relationship between Vendors and SBSA to ensure that the vendor performance tracking in terms of: o Service Level Agreement (SLA) tracking. o Perform maintenance and support function for the vendor. o Ongoing vendor engagement (relationship meetings).
• Management of query/issue resolution with the Vendor to ensure continuation of business.
• Ensure that logical efficiencies and the best rates are negotiated with suppliers in support with the Vendor Manager and Supply Chain Management Services.
• Manage process requirements and time constraints.
• Ensure that customer complaints are logged and root cause analysis undertaken to prevent recurring problems.
• Evaluate and assess continuous improvement initiatives that would be beneficial to the bank as well as the vendor.

Responsibilities + Skills

Produce weekly/monthly performance reporting/scorecards. Produce any requested reports necessary for senior and executive decision making Conduct vendor site surveys capability, risk & quality assessments Relationship Management Development, formulation and negotiation of catalogue of service requirements (Annually/Quarterly) Formulation of Vendor Management Model (Annually)


Vendor management model Balance Scorecard/Dashboards Other contractual obligations not mentioned, or devised in future Financial and budget parameters Internal stakeholder engagements (Product Portfolios, Credit Strategy; Business Operations)


Produce monthly BSC or dashboard Ensure that SBSA affecting Vendors are updated on a yearly basis Produce accurate MIS reports

Job Summary

  • Published on: Thursday, 24th October 2019
  • Designation: Vendor Outsource Manager - Unsecured Lending Collections
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 24th October 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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