To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
•Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
•Deliver on due dates through the timeous documenting and scheduling of reviews.
•Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
•Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
•Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
•Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Responsibilities + Skills
supporting documentation.Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.Ensure that the databases are updated and deadlines are met.
Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.