Are you passionate about health and wellness products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our healthcare, nutrition, supplement and vitamin products with our customers? We have an exciting opportunity in a Clicks' store for a Wellness Assistant who will report to the Store Manager.Purpose and ObjectivesJob Purpose:To deliver service excellence through the provision of professional and knowledgeable advice on healthcare, nutrition, supplement and vitamin products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.Job Objectives:To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.To drive and maximise sales of the department through by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
Responsibilities + Skills
Understanding and application of selling principlesRetail/FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellence
Essential: Grade 12Mathematics with a pass rate of 50% or higher OR Math Literacy with a pass rate of 60% or higherEnglish as first or second language with a pass rate of 50% or higherLife Science or Physical Science with a pass
Strong customer orientationGood communication skillsInterpersonal skillsEngaging and confidentKnowledge of and passion for healthcare, nutrition, supplement and vitamin products