To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.Purpose and ObjectivesTo deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.To prevent wastage in own area by adhering to stock rotation principles.To prevent stock losses by following all risk management policies and principles.To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.To assist in product merchandising by following the merchandising guidelines and procedures.To adhere to all store standard operating procedures.To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Responsibilities + Skills
Essential: Good communication and interaction skillsEssential: Customer and service orientationEssential: Selling skillsEssential: Merchandising skillsDesirable: Basic computer literacy
Essential: Basic health, fitness and supplements product knowledgeEssential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Relating and NetworkingPersuading and InfluencingFollowing Instructions and ProceduresDelivering Results and Meeting Customer Expectations