Job Description

Full job description Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.Qualifications: Grade 12 1 year call centre experience - in a new accounts environmentKnowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).Responsibilities: Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. Telephonically confirm employment and personal details to verify information provided on the store application forms. Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base.