Job Description
Sanlam Investment Group:The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous. Through our vast in-house expertise and strategic partner networks, we can access all asset classes across the globe, private and public, actively and passively managed, to develop investment solutions that are in our clients’ best interests and have a positive impact on society. Backed by the Sanlam Group’s balance sheet, the Sanlam Investment Group has a true competitive advantage in its ability to invest alongside clients, particularly in private markets where impact investing drives the agenda. The Sanlam Investment Group is one of the largest, most diversified financial services and investment firms in Southern Africa with assets under management and administration of more than R2 trillion. It is a B-BBEE level 1 contributor and one of the largest black-empowered asset managers on the African continent.
Responsibilities + Skills
o Understand Satrix client segments and implement CX activity to nurture and retain themo Responsible for resolution of any complaint escalation, and monthly complaint register
Education
o Partner with Easy Equities to ensure delivery of CX to agreed SLA standardso Provide CX oversight on a day-to-day basis and provide operational support to the Easy Equities CE team
Experience
