Job Description

Full job descriptionCAREER OPPORTUNITYSantam’s Tailored Claims Solutions department has positions available for a Non-Motor Desktop Assessor based in Centurion.JOB DESCRIPTIONThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.KEY RESPONSIBILITIESAccountable for all claim interactions directly with the client/broker.Determine merits, quantum, item identification, buying.Negotiating and settling of claims with the insured/broker.Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/brokerEnsures that the claim is handled efficiently.Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakageIdentifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.Communicate the process from the start of the claim and act as contact person if the client needs more information.