Job Description

Full job descriptionJob Description Dear Future, Quality Assurance Team LeaderThis role requires you to manage the day to day operations to ensure that processes, business rules and policies are being adhered to across all operations and strive to improve efficiency and conformance to standards and practicesAre you someone who can do the following: Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirementsBuild a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary.Assist a team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.Constantly align own and team work in response to changes in standards, procedures and processes to deliver on performance objectives and improve quality.