Job Description
Job PurposeTo ensure product control by managing the validation and running of rates; trade amendments; market valuations; profiles and portfolios in order to achieve Nedbank's strategic objectives.To minimize losses and reduce overall cost of operations by ensuring all trades are confirmed and settled according to timelines in order to achieve Nedbank's strategic objectives.Job ResponsibilitiesControl daily rate resets, trade amendments, user access, portfolio creation, market to market valuations by confirming Reuters feed into trading systems.Contribute to system projects by running test cases and confirming systems validity.Provide advice on system products by solving queries timeously.Ensure trades are settled by making sure there is sufficient script to settle the trades.Minimise losses and reduce overall cost to business by ensuring all trades are confirmed and settled as per agreed timelines.Deal with queries by liaising with stakeholders and internal clients to avoid failed trades and penalties (reputational risk).Manage internal and external client satisfaction by building and maintaining relationships, understanding client needs and delivering services to meet client requirements.Collaborate with internal and external stakeholders by building and maintaining relationships and giving and receiving feedback.Monitor own performance by tracking against performance goals and taking corrective actions.Manage staff and resource plans by ensuring accountability in task and/or project allocation.Manage operating risks at targeted levels by driving compliance to internal and external guidelines, policies, procedures, business rules, regulatory needs, defined parameters and compliance/governance requirements.Manage risk in business area by analysing and taking action regarding regulatory and audit reports.Resolve work obstacles by putting contingency plans in place and taking corrective action.Contribute to policy, procedures and standards development by making recommendations for improvement.Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.Share knowledge and industry trends with team and stakeholders during formal and informal interaction.Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Responsibilities + Skills
Education
Banking Services (example, Higher Certificate in Banking Services - NQF5)
Experience
Minimum Experience Level1 - 2 yearsRetail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.