Job Description

Full job descriptionService Desk Supervisor IT - SupportCape Town - Western CapeENVIRONMENT:MANAGE and coordinate urgent and complicated support issues while carrying out daily administrative task pertaining to the management of clients technology hardware as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist. You will also train, coach & mentor Service Desk staff, drive changes and develop strategies for improvement - developing an effective and workable framework for managing and improving customer IT support in the organization. Candidates must have Matric/Grade 12, A+, N+, ITIL Service Management Certification and Training & Facilitation skills, Project Management, MS Office Suite and Advanced Excel. DUTIES:Oversee 100% of the requests, incidents and problems. Act as escalation point for all requests and incidents.Develop and mature reporting and escalation processes to ensure free flowing escalations and information within the organization.Determine root cause of issues and communicate appropriately to internal and external customers.Train, coach and mentor Service Desk staff including career development.