Job Description
The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid claim are being processed within SLA from the desk. You would also need to identify problematic claims (red flags) and have it sent for further validation by one of the field teams.KEY RESPONSIBILITIESManage workload and complete claims within SLA.Validate claims from the desk.Listen to relevant recordings, sales/ claims/ SOSComplete merit report with all findings.Conduct assessment with clients, interview authorities & witnesses.Dealing with Underwriters and Claims technical.Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.
Responsibilities + Skills
DirectivenessInitiativeFlexibilityClient centric
Education
Familiar with Santam systemsGood communication skillsExcellent Telephonic skills
Experience
