Job Description

Job PurposeTo ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.Job ResponsibilitiesPrevent financial loss by ensuring accurate calculations and capturing.Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA's) are adhered to.Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.Build and maintain stakeholder relationships by meeting SLA's, providing feedback and taking corrective action where appropriate.Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes.Ensure work is completed to plan by taking ownership and accountability for tasks and activities.Check daily volumes and report irregularities in the work flow.Contribute to process enhancements by identifying opportunities for improvement.