Job Description
Job description Job Purpose:To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.Job Objectives:To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
Responsibilities + Skills
Numeracy skillsResults and target drivenPlanning and organising skillsProblem-solving skillsStrong customer orientation
Education
Retail/FMCG background and understanding of merchandising and promotions principlesKnowledge of stock, cost, risk and compliance management proceduresKnowledge of customer service excellence
Experience