Assistant Store Manager Customer Service Excellence

Job Description

Job description Job Purpose:To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.Job Objectives:To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.

Responsibilities + Skills

Numeracy skillsResults and target drivenPlanning and organising skillsProblem-solving skillsStrong customer orientation

Education

Retail/FMCG background and understanding of merchandising and promotions principlesKnowledge of stock, cost, risk and compliance management proceduresKnowledge of customer service excellence

Experience

Job Summary

  • Published on: Monday, 18th September 2023
  • Designation: Assistant Store Manager
  • industry: Manufacturing
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 18th September 2023
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About the Company

  • Company Name: Clicks Group.
  • Address:
  • Website: www.newclicks.com
  • Company Profile:
  • Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

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