Job Description
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.Job PurposeTo be responsible to oversee and actively lead a specific team’s total operational capabilities and output, to support the business and client service strategy. In this role you will function as a subject matter expert and act as a point of escalation. You will also advise and support in the analysis, development, and implementation of best practices across the servicing value chain.Key OutcomesThe following outcomes will be expected to be achieved by the Support Manager Operations GI:Implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy.Ensuring that your team performs according to contracted performance areas to deliver the highest level of service to stakeholders.Ensuring daily control procedures are adhered to, and pro-actively identify and manage operational risks.Continuously evaluating and improving processes to ensure effectiveness, efficiency, and risk management.Mentoring and coaching of team members, including coaching in effective query management and resolution.Identify ways of promoting accuracy and maximising productivity within the team.Ensuring effective communication with internal and external stakeholders.Assisting with the implementation of changes to existing products and processes as well as new products.Maintaining high levels of teamwork within Operations team, different departments, and external parties to resolve client queries.
Responsibilities + Skills
Education
Matric with relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)Minimum 5 years proven people management experience within Financial Services IndustryExperience in the LISP and International industry essentialExperience in the Operations area within the International arena and service offerings is importantExperience with process improvement methodologiesAbility to develop and implement process controls to reduce risk to the businessStrong analytical and problem-solving skillsStrong interpersonal and client relationship skills
Experience
