Job Description

Job Description To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies toensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching,designing, and implementing efficient and effective business process solutions to achieve our business objectives.Identify and implement process improvements to contain and reduce costs and enhance customer experience.Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.Develop and implement an area operational plan in achievement of Business objectives.Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyze processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact).Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact) in an appropriate manner.Investigate, analyze, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.