Job Description
Full job descriptionAs a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities + Skills
Education
Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.Active listening - ability to listen attentively to customers needs and concerns, ensuring they feel heard and understood
Experience
1 year call centre experience (preferably in new accounts)Accounts applications processing experience (advantageous)
