Job Description
CAREER OPPORTUNITYSantam PLCC – Policy Maintenance Voice and Email have positions available for a Client Service Consultant who will be based in Hill On Empire Partown.JOB DESCRIPTIONTo offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.KEY RESPONSIBILITIESAccurately capture client information on the relevant system.Execute broker requests within the agreed timeframes, quality standards and legislation.Handle all the administrative tasks according to agreed standards and turnaround times.Engage with broker in a client centricity manner.Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.Ensuring client service level agreements are met and exceeded.Excellent time management skills.Consistent achievement of agreed productivity.
Responsibilities + Skills
Willing to work shiftsClean track record in terms of adherence to Quality standard and ComplianceConsistent target achievement
Education
Matric certificate or equivalent qualificationFAIS compliant (30 credits NQF level 4)2 years experience in short term insuranceClear criminal and credit record
Experience
