Job Description
Accurately and timeously assess suspicious and unusual transactions on accounts and cards referred to the team via fraud detection systems, tools and emails and take prompt remedial action to prevent risk or loss to the Bank or customer. Maintain a customer centric focus by addressing the needs of customers and business units.
Responsibilities + Skills
Education
Knowledge of dealing with client relevant legislation and how it is implemented in a banking environmentADDITIONAL INFORMATION
Experience
3-4 years experience with call centre operationsExperience in all facets of the banking service environment and its associated products, processes, and systems with experience in fraud risk management across banking products and platforms
