Job Description

Job PurposeTo provide client support service by applying sound credit risk management principles in early-stage collections through management of portfolios to help Nedbank reduce the impairment charge in line with business views.Job ResponsibilitiesDaily contact with clients to manage accounts timeouslyEngage with Internal and external stakeholders to manage to reduce impairment chargeMaintain customer's trust through service, client experience and brand alignment.Solution for queries received within timelinesMaintain accurate records of all communications and interactions with clientsCollaborate with the stakeholders to maintain the business relationships for client service deliveryTest and implement systems prior to roll out.Train, coach, support and guide staff on policies and systems.Effective resolution of queries.Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.Prepare papers for meetings