Job Description
Determine appropriate research methods/approach based on the underlying design challengeConduct both primary and secondary Design Research with CX, UX, UI and DLPrepare research data to enable CX Designer to synthesise (possibly assist with Design Synthesis)Discover, interpret and communicate findings, insights and opportunities (in collaboration with CX, UX, UI and DL)Develop test plans and protocols (in collaboration with UX, UI and DL)Design and execute usability tests, heuristic evaluations, user interviews and surveys.Hypothesis testing with CX, UX, UI and DLDiscover, interpret and communicate findings, insights and opportunities to various stakeholders.
Responsibilities + Skills
Analyse test findings (including verbal/ behavioural cues, pass/fail criteria).Conduct playbacks and provide UX recommendations to squad members and stakeholders.
Education
Transcribe testing material (where required) from audio/video/spoken word.Capture multimedia (audio, video, webcam) recording of testing sessions.
Experience
