Job Description
Full job descriptionCAREER OPPORTUNITYSantam Direct Claims department has a position available for a Desktop Merit Motor assessor who will be based in Tygervalley, Cape town.JOB DESCRIPTIONThe desktop assessor is accountable for all motor claim interactions directly with the client. Processing of all direct merit claims administration including co-ordinating and overseeing all actions on claims in this channel. The assessor would also need to identify problematic claims (red flags) and have it sent for further validation by one of the field teams. The outcome of each claim should be communicated to the client within the agreed SLA.KEY RESPONSIBILITIESReceive claim and facilitate resolution – responsible for the merit process.Handling of client queries to limit client complaints.Manage all relevant and expected communication to internal stakeholders within the agreed SLAEnsure that claims are finalized within agreed SLADetermine merit, investigation and determine whether external service providers are required as per SOP.
Responsibilities + Skills
Education
Matric certificate or equivalent qualificationInsurance related qualification
Experience
Experience in high volume processes management (advantageous)2 - 3 years experience in short term claims environment with focus on Personal Lines
