Job Description

As the Front Office Manager, you will be the face of our wine estate, responsible for managing all aspects of the front office operations, including reception, concierge services, and guest relations. You will lead a team of talented professionals to create an inviting and hospitable atmosphere that reflects the excellence of our wines and the beauty of our estate. Key Responsibilities:Supervise and mentor front office staff, including receptionists, concierge, and guest relations team.Ensure smooth check-in and check-out processes for guests.Handle guest inquiries, requests, and complaints in a professional and timely manner.Maintain high standards of customer service and guest satisfaction.