Job Description
**Key Responsibilities:**Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.Plan and direct key operations including quality, standards, cleanliness, and guest satisfaction.Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
Responsibilities + Skills
Strong commercial awareness, relationship-building, and problem-solving skills.Excellent organizational, multitasking, and leadership abilities.
Education
Minimum requirement: Diploma in Hospitality Management; a degree in a related field would be beneficial.Minimum of 5 years experience in a managerial role within the hospitality industry.
Experience
