Job Description
Full job descriptionJob Description:Key Responsibilities:Greet guests upon arrival and provide them with a warm welcomeAssist guests with any inquiries, requests, or concerns they may have during their stayHandle guest complaints and work towards providing a satisfactory resolutionMaintain a professional and positive attitude at all times while interacting with guestsCoordinate with other departments to ensure that all guest needs are metKeep track of guest feedback and make recommendations for improvements to managementPlan and organize special events and activities for guestsProvide guests with information about the ship's facilities, activities, and servicesHandle guest check-in and check-out processesEnsure that all guest information is kept confidential and secureUphold the company's standards of service and guest satisfaction
Responsibilities + Skills
High school diploma or equivalent
Education
Experience
Previous customer service experience, preferably in the hospitality industryExcellent communication and interpersonal skills
