Job Description
Full job descriptionJob ResponsibilitiesWe are seeking a relief manager to step in once a week starting October 1st, 2024 - March 31, 2025 at a 4 star small guest house. Responsible for maintaining high guest satisfaction, oversseing staff and issues that may arise, attend to administrative tasks and maintenance/care of the property and garden, including but not limited to:Reception & front desk duties including answering phone & responding to urgent emails and booking channel messagesCollection of payment for reservations, checking in and out of guests and preparation/completion of necessary records.Maintain 4-star hospitality grading, and excellent ratings on Booking.com, Airbnb and all other channelsAsist with the preparation/serving of breakfasts for guests as requiredAttend to necessary maintenance and repairs in emergency situationFood and supplies procurement as required, if necessary on the dayReport any issues of cleanliness of rooms and common areas, as well as adequacy and condition of linens, towels, bathroom amenities & other guest amenities provided in advance of each check-in
Responsibilities + Skills
Must be able to work under pressure.Must be innovativeAbility to deal with people at all levels.Ability to work independently.Must be able to maintain confidentiality.
Education
Excellent planning and organizing skills.Problem solving skills.Interpersonal skillsAnalytical skillsMulti-taskingExcellent administrative skillsTelephone etiquette
Experience
