Job Description

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.What will you do?In this servicing role you will be responsible for providing excellent client services to a portfolio of clients of SIMEKA HEALTH. You will be required to efficiently manage all claims and queries which may relate to medical schemes, gap cover, primary health insurance and loyalty related clients. This junior role will be based in Bellville, Cape Town.Key ResponsibilitiesProvide an effective and efficient administrative channel between clients and service providersDemonstrate a good understanding of all medical scheme options and benefits, primary care insurance, gap cover and loyalty programsMust be able to provide multiple query resolutionsFollow up with clients on open and outstanding requirements until query is resolvedManage escalated administration and any other requirements from service providers for clientsAssist with in-bound and out-bound client calls