Job Description
Full job descriptionCAREER OPPORTUNITYSantam’ s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown Johannesburg.JOB DESCRIPTIONThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel. The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.KEY RESPONSIBILITIESManage workload and instructions from all systemsEnsure completeness and correctness of documents.Responsible for all actions to get claim assessment ready.Contact client or intermediary telephonically/email for any identified outstanding information.Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.Process payments and orders as per Assessor recommendation and instructionResponsible for arrange and manage car hire requests and extensions
Responsibilities + Skills
Working with peoplePlanning, organising and co-ordinatingCoping with pressure and setbacks (resilience)Positive attitude
Education
Ability to verify and interpret policy and appraisal detailTelephonic skillsAbility to handle conflict and negotiate
Experience
