Job Description

To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.Job ResponsibilitiesDefine the scope and estimations for process initiativesProactively plan process deliverables based on relevant project delivery methodWork with business stakeholders to prioritise process workDesign and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.Conduct As Is and To Be discovery, analysis and design using relevant analysis techniquesProactively engage with business on strategic initiatives which require process improvementProfessionally consult with senior stakeholders across clusters.Ability to build business case to demonstrate business value & calculate ROI for business stakeholdersDefine and analysis value chains (cross functional process mapping) and linking business strategy to process architectureDefine the process end-to-end view (Operating model)Understand process improvement & Enterprise Architecture frameworksUnderstand advanced process measurement (tying value chain processes to corporate performance metrics)Ability to design and develop process measurement analytics and collaborate on the construction of the analytics toolsEnsure successful implementation of processes by evaluating benefit realisationIn depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool useUnderstand how change management integrates into the overall transformation initiativeDevelop communication plans that will facilitate the planned changesDevelop mitigation strategies for cross-organizational impacts for process improvement projectsAbility to use BPM related tools including project planning and trackingUnderstand how BPMS and RPA tools are used for process automationAbility to manage the capture of information in the BPM tools and review models for compliance with standardsAbility to work with the data architects to define dataflow, data transformation, interface needs and sources for all information