Job Description
Full job descriptionWe’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintained Qualifications: Grade 12/Matric 3-4 years of call centre experience 1 year QA experience (preferred ) Multilingual Proficiency Strong listening skills Effective internal communication Teamwork abilities Knowledge of National Credit Act (NCA)Familiarity with POS systems, voice retrieval systems, debtors' processes, and Microsoft Office.Responsibilities: Monitor and review call centre agents' adherence to processes and systems, addressing identified risks. Evaluate telesales and customer care approaches, providing quality ratings and identifying training needs. Give feedback to underperforming agents through Team Leaders. Ensure consistent, friendly interactions with customers and colleagues. Interact respectfully and professionally with all stakeholders. Show a willingness to learn and improve, ensuring continuous self-development.
Responsibilities + Skills
Education
Maintain a positive work ethic, including multi-tasking and efficient task completion.
Experience
