Job Description

Full job descriptionWhat will you do? Santam Marine has available position for a Service Consultant who will be based in our Cape Town office. The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.What will make you successful in this role?Prepare basic reports and statistics based on risk analysisCommunicate with internal stakeholders to provide information, feedback and follow through on queriesand/ or instructionsAddress unusual and non-standard customer issues including underwriting and commercial relatedqueries.Receive requests for and generation of quotationsTask related decision making within set policies and proceduresResearch to assist in addressing non-standard underwriting issuesUpdate RM reportsCreate client profiles for identified risksBuilding strong customer relationships and delivering customer-centric solutions