Job Description

 in this role?Drive client service performance against targets.Recruit, coach, develop and motivate staff to ensure optimum performance.Provide effective leadership and motivation to a team of Client Service Consultants to ensure performance targets are achieved in line with the organisation’s culture and values.Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.Communicate nature, rules and all related information for campaigns and transfers.Drive performance excellence by developing service level strategies, monitor and manage individual and team performance targets, accomplishments, related incentives and team expense budget against set targets.Manage resource capacity planning and utilization thereof to support the achievement of service levels across.Actively manage and report on operations and the achievement of targets.Resolve customer queries or complaints effectively and within SLA,maintain service, quality and desired outputs within a specific functional process t