Job Description
Full job descriptionThe Telesales Agent is responsible for selling insurance products to customers over the telephone.Qualifications: Grade: 12. Year Experience in Sales environment. (Specifically selling Life insurance policies). Specific Knowledge in RE5 + FAIS is advantageous.Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc
Responsibilities + Skills
Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).
Education
Accurately updating customers' personal, employment and contact details to ensure right party contact.
Experience
