Job Description
Full job descriptionJob Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Leads identified converted into successful sales.Ensure activities support cost containment and reduction.Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.Connect with our customers by living up to our brand promise of “how can we help you?” at all times.Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Responsibilities + Skills
Education
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.Demonstrates behaviour in support of the organizational values.Takes accountability for own performance, personal and career development.
Experience
